Privacy Policy

We value the privacy of every visitor to our website and take the necessary measures to safeguard your personal information.

1. Scope

This policy explains how information collected through egeferry.com and our related service channels is used, when it may be shared with third parties, and how it is protected. It should be read together with our other legal notices published on the site.

2. Information We Collect

• Information you provide: full name, contact details, passport / national ID and passenger information — entered during the booking and support processes.
• Automatically collected information: IP address, browser type, visit flow, session and preference cookies — processed to measure site performance and improve user experience.

3. Cookies

Our site uses three types of cookies:

• Essential: required for session management, security and basic site functionality.
• Analytics: anonymously measure page visits and traffic patterns.
• Marketing: deliver relevant campaigns based on your interests — enabled only with consent.

You can update your cookie preferences at any time via the “Cookie Preferences” link in the footer.

4. Use of Information

• Ferry ticket reservation and purchase
• Voyage change, refund and cancellation operations
• Customer support and communications
• Meeting statutory obligations (invoicing, customs, financial records)
• Site improvement and fraud prevention
• With consent: marketing and promotional communications

5. Sharing Information

Your information is shared —only where necessary for service delivery— with ferry operators, payment infrastructure providers, customs and immigration authorities, and competent public bodies. We do not sell or lease your information to third parties for marketing without your consent.

6. Security Measures

Our website is protected end-to-end with SSL. Payment flow requires 3D Secure; card details are stored on the bank’s infrastructure and never on ours. Regular technical and administrative reviews are performed to prevent unauthorised server access.

7. Linked Sites

Our website may include links to third-party sites. We take no responsibility for the privacy practices of those sites and recommend that you review each site’s own policy.

8. Your Rights and Contact

9. Updates

This policy may be updated as needed. The latest version is always published at /en/gizlilik. We recommend checking the site periodically for material changes.